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Protein Science Online SUBSCRIBER HELP & SERVICES
FAQs about Subscriptions:    [Protein Society Member]    [Individual (Non-Member)]    [Institutional]

Frequently Asked Questions
about Institutional Subscriptions

  1. How can I tell if my institution has subscribed to Protein Science Online?

    If your institution has an activated subscription, you will automatically have access to the following features: Tables of contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, reference links to other HighWire Press journals, future tables of contents, and data supplements. Note that online access to this full set of features must be from a computer within the institution's network.

    If you indeed have access via an Institutional subscription, you will see a button at the top of the Web site pages confirming you're signed in as part of an institution.

    If your institution does not have a print subscription, it cannot access the electronic version of Protein Science. If you would like to have your institution acquire an Institutional subscription, please contact your local librarian.
    [Ordering Procedure] [Cost]

    Alternatively, if your institution has not subscribed, or if you wish to take advantage of the additional services available to individual subscribers, you can choose to access Protein Science Online by acquiring a Member subscription or an Individual (Non-Member) subscription.

    Without a subscription one still has online access to tables of contents, abstracts, and full-text searching (without full-text viewing) at no cost and without having to register.

  2. My institution has a subscription to Protein Science, and access to Protein Science Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, it is because the IP address for your machine is not being recognized by our server computer. This failure is caused by one of three things:

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  3. My library subscribes to the paper Protein Science, but I can't get access to it online. Why?

    Your institution has not yet activated its institutional subscription to Protein Science Online. All subscribers to the print journal also are eligible for access to the online journal. Notify your library that you would like access to Protein Science Online, and encourage your librarian to activate the online subscription.

    It may also be that you are trying to access the online journal from a computer that is off of the institution's network (e.g., access from home). In that case, only limited content (tables of contents and abstracts) is available.

  4. Who from my institution can access Protein Science Online?

    The subscription fee paid by your institution allows for unrestricted Internet access at one site location (see below). Any user connecting from an authorized computer on the institutional network at that site will be allowed access to Protein Science Online.

  5. What is an Institution?

    For the most part, an Institutional subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  6. How will this work?

    When someone attempts to use Protein Science Online, our server checks to see if the requesting computer is within the list of internet IP address provided by the subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access Protein Science Online simultaneously.

    If readers want to access Protein Science Online from computers that are not part of a subscribing institution's network (e.g., through dial-up to a commercial Internet service provider), they can do so only with an Individual (Member or Non-Member) subscription.

  7. Can my institution subscribe only to the electronic version?

    No, at the present time, the electronic version is provided to subscribers of the print version of Protein Science as an added benefit.

  8. Will we still be able to get the paper version? And for how long?

    Yes, institutions and individuals will be able to receive the print version for the foreseeable future. At some time, the Society may decide to allow separate subscriptions for the electronic and print versions.

  9. If our Protein Science Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you acquire a subscription to Protein Science Online, you have access to all years of the database.

  10. How can I access Protein Science Online if I am not a Protein Society member and I don't have access through an Institutional subscription?

    You may purchase Protein Science as an Individual (Non-Member) subscriber, or you may wish to apply for Protein Society membership, which includes a subscription to the journal.

    Without a subscription one still has online access to Tables of contents, abstracts, and full-text searching (without full-text viewing) at no cost and without having to register.

    Also see Frequently Asked Questions about Member Subscriptions
    and Frequently Asked Questions about Individual (Non-Member) Subscriptions

Still have questions?

For further information about Protein Science subscriptions and online access, please contact:
Cold Spring Harbor Laboratory Press
Customer Service / Fulfillment Department
500 Sunnyside Boulevard
Woodbury, NY 11797-2924
Tel: 1-800-843-4388 (Continental US and Canada); 516-422-4100 (all other locations)
Fax: 516-422-4097
Hours: 9 a.m. – 5 p.m. (EST), Monday – Friday.
E-mail: cshpress{at}cshl.org


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